At Subtle Fit, our goal is to make sure customers are completely satisfied with their purchases. We will gladly accept returns providing that goods are returned in their original packaging, in salable condition within 30 days from the date of the invoice. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We cannot accept returns where the item has been opened or used, unless it is damaged or defective. We also reserve the right to refuse refunds on personal use products for any reason. Special orders (includng all orders in excess of $200.00) are NON REFUNDABLE. Delivery dates on special orders are guidelines, and should not be taken specifically. Subtle Fit is at the behest of the manufacturer in these cases.
- We provide free return shipping if we have provided you with an incorrect, damaged or defective item. Otherwise a return shipping fee will apply (in addition a refund of only the product price less a 20% restocking fee, not including the initial shipping charge will be credited)
- There is a 20% restocking fees for voluntarily returned items (unless order is in excess of $200.00, which is considered special order, in which case there is a 50% restocking fee)
- We do not refund shipping charges if you refuse to accept packages sent. Please call Subtle Fit Customer Care to arrange for the return of products ordered
- Any package that is refused or undeliverable due to insufficient address is also subject a refund less shipping and a 20% restocking fee
Your refund or credit will be issued within 30 days of your return being received—we will also confirm the refund by email. For any product that is damaged or defective, please have the following information handy:
- Your Order Number
- The Damaged or Defective Item
- Your preference for Refund or Replacement
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and you will be givevn an RMA and an address to return the product back to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions, please call us at (916) 400-0827 or send us an email via our contact page